Frequently Asked Questions (FAQs)

What materials are used in your handmade rugs?

Our rugs are made from 100% New Zealand Wool, Merino Wool, Bikaneri Wool (Rajasthan Wool), Panipat Wool,  Kashmiri Wool (Pashmina & Local Sheep Wool),  Blended Wool (Indian + Imported)   ensuring durability, softness, and premium quality.

Do you offer custom-size rugs?

Yes! We offer custom sizes to fit your specific requirements. Contact us for details.

How long does delivery take?

Delivery times vary based on stock availability and custom orders. Tracking details will be provided once the order is shipped.

How should I clean my rug?

Vacuum regularly to remove dirt and dust.

Use a soft brush for gentle cleaning.

For spills, blot (don’t rub) and use a dry cleaner for deep cleaning.

Please visit Our Blog for more details: Expert Tips for Carpets & Rugs Care: Ultimate Maintenance Guide for Long-Lasting Elegance

Can I place my handmade rug in a high-humidity area?

No, it is not advisable to place handmade rugs in high-humidity environments as it may damage the fibers.

What payment methods do you accept?

We accept Visa, Mastercard, and direct bank transfers & Stripe Payment Gateway for easy and secure transactions.

Will my rug shed fibers?

Yes, a new rug may shed fibers initially, but this will reduce over time with regular vacuuming.

Can I use my handmade rug outdoors?

Handmade rugs are best suited for indoor use to maintain their quality and longevity.

How often should I deep clean my rug?

It is recommended to professionally clean your rug every 24 months.

What if my rug gets stained?

For liquid spills, blot with a sponge or dry cloth immediately. For serious stains, contact a professional dry cleaner.

Do you offer international shipping?

Yes, we offer international shipping. Shipping costs and delivery times vary by location.

Can I return or exchange my rug if I’m not satisfied?

Yes, we have a 14-day return policy. The rug must be unused, in its original condition, and returned at your expense. Please visit our Return & Refund Policy.

Are handmade rugs pet-friendly?

Yes, but we recommend choosing rugs with a low pile for easy maintenance if you have pets.

Do your rugs have a warranty?

Yes, our rugs come with a one-year warranty against manufacturing defects.

Will the colors of the rug fade over time?

With proper care and minimal direct sunlight exposure, the colors will remain vibrant for years.

Do I need a rug pad?

Yes, a rug pad helps prevent slipping, adds cushioning, and extends the rug’s life.

Can I use my handmade rug in a high-traffic area?

Yes, but we recommend choosing a durable weave and rotating the rug periodically to ensure even wear.

Are your dyes eco-friendly?

Yes, we use non-toxic, natural, and eco-friendly dyes to create our handmade rugs.

How do I store my rug when not in use?

Roll the rug tightly, wrap it in breathable fabric, and store it in a dry, cool place. Avoid plastic wrapping to prevent moisture buildup.

Do handmade rugs have slight variations in design?

Yes, since they are handcrafted, slight variations in color and pattern make each piece unique.